Privacy Policy

BSharp Commercial (Pty) Ltd. ("BSharp," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services. By using BSharp, you consent to the collection and processing of your personal information as outlined in this Privacy Policy.

1. In this Document, unless the context indicates a contrary intention, the following words and expressions bear the meanings assigned to them and cognate expressions bear corresponding meanings:
• 2.1.1 “Account” - means a User opening an account with the Supplier
• 2.1.2 “Account Administrator” - means either User and/or one or more individuals;
• 2.1.3 “Document” - means this Privacy Statement;
• 2.1.4 “BSharp” - means the Platform;
• 2.1.5 “Platform” - means BSharp, Supplier’s Compliance Management Platform;
• 2.1.6 “Personal Data” - means any information relating to individuals;
• 2.1.7 “Privacy Statement” - means this Document;
• 2.1.8 “Supplier” - means BSharp Commercial (Pty) Ltd., a company incorporated in South Africa, and its subsidiaries, holding companies and affiliates. Sometimes referred to as “us” or “we” or “our”;
2. In this Document:
• 2.2.1 clause headings and the heading of the Document are for convenience only and are not to be used in its interpretation;
• 2.2.2 an expression which denotes –
• 2.2.2.1 any gender includes the other genders;
• 2.2.2.2 a natural Person includes a juristic Person and vice versa;
• 2.2.2.3 the singular includes the plural and vice versa; and
• 2.2.2.4 a reference to a consecutive series of two or more clauses is deemed to be inclusive of both the first and last-mentioned clauses.

1. In most cases, we will collect personal data directly from you. However, we may also combine personal data collected from one source with personal data that we have collected from other sources, such as when you connect a third-party account or service.
2. We may collect the following categories of personal data:
• 3.2.1 Personal data in connection with the use of our services. This may include name, email address, other contact details, business information, shipping address, billing address, marketing preferences, account information (username), and other information provided as part of a user profile.
• 3.2.2 Transaction information. We collect personal data when you transact with us. This may include biographical information, contact information, telephone number, and payment and invoicing information.
• 3.2.3 Correspondence and interactions with us. We collect personal data where you contact us or we contact you. This may include your name and contact information, account information, your order information, your queries, and other personal data you choose to provide to us. We also collect personal data provided to us through a testimonial, feedback, review or comment.
• 3.2.4 Social media information. We collect personal data when you interact with us on social media. These social media platforms may set cookies and other tracking technologies on your device when you visit their pages. The output of such information may be provided to us (usually for statistical purposes to see how users interact with our content on social medial platforms). Information about how these platforms process your personal data can usually be found on their websites.
• 3.2.5 Survey and contest/sweepstake information. We collect personal data where you complete surveys that we may use for research purposes, and where you choose to enter into contests/sweepstakes that we run. This may include your name and contact information and other personal data you choose to provide us.
• 3.2.6 Information stored on a device. We may access metadata and information associated with other files stored on your device such as IP address, domain name, browser version and operating system, traffic data, web logs and other communication data, and device identifiers. Where required, we will ask for your consent prior to collecting device information.
• 3.2.7 Collection and use of public information. We may also process personal data that is publicly available for the purposes set out in this privacy policy.
• 3.2.8 Location Information. With your permission (where required by applicable law), we may collect information about the general location of a device.

1. We use common information-gathering tools, such as tools for collecting usage data, cookies, web beacons and similar technologies to automatically collect information that may contain Personal Data from your computer or mobile device as you navigate our websites, our services or interact with emails we have sent to you.
2. Device and usage data:
• 4.2.1 As is true of most websites, we gather certain information automatically on connection with the use of the website by individual users. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage. This information is used to analyse overall trends, to help us provide and improve our websites and to guarantee their security and continued proper functioning.
• 4.2.2 In addition, we gather certain information automatically as part of your use of the products and services. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files viewed, searches and other actions you take, operating system and system configuration information and date/time stamps associated with your usage. This information is used to maintain the security of the services, to provide necessary functionality, as well as to improve performance of the services, to assess and improve customer and user experience of the services, to review compliance with applicable usage terms, to identify future opportunities for development of the services, to assess capacity requirements, to identify customer opportunities and for the security of us generally (in addition to the security of our products and services). Some of the device and usage data collected within the services, whether alone or in conjunction with other data, could be personally identifying to you. Please note that this device and usage data is primarily used for the purposes of identifying the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers (where we act as a processor).
3. Cookies, web beacons and other tracking technologies on our website and in email communications.
• 4.3.1 We use cookies and similar technologies such as web beacons, tags and JavaScript, alone or in conjunction with cookies, to compile information about the usage of our websites and interaction with emails from us.
• 4.3.2 When you visit our websites, we or an authorised third party may place a cookie on your browser and/or device, which collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track usage, determine your browsing preferences and improve and customise your browsing experience.

We may use your personal data for the purposes set out below.

1. For account registration. We use personal data to open and manage your accounts. This may include name, address, phone number, billing information, and email address.
2. To conduct our business and provide our services. To conduct our business, including to enable use of our services and our websites/applications to respond to queries, to carry out our obligations arising from any agreements entered into and to contact customers or potential customers in connection with our business and services.
3. To provide communications (about updates and changes) and to provide technical and customer support. To communicate about updates to our business, services and websites/applications; to provide customer and technical support; to respond to requests, comments, questions, or concerns from customers or potential customers. Such communications are provided by various means, including emails, telephone calls, video calls and internet chat. Calls may be recorded for training and monitoring purposes and a transcript of the internet chat sessions may be retained to resolve questions or issues related to our services.
4. To facilitate payments. To take payment from you when you sign-up for certain features; to provide you with refunds and to process payments when you transact with us.
5. To allow use of the interactive features of our websites/applications. To allow testimonials, reviews or comments. Please note that such testimonial, review or comment may be read, collected and used by anyone.
6. To ensure our websites/applications content is relevant and to maintain the security of our websites/applications. To ensure that content from our websites/applications are presented in the most effective and secure manner.
7. For analytics and business development purposes, including feedback and surveys. To analyse personal data in order to better understand our business, services and our customers' services and marketing requirements, and to better understand our business and develop our services and websites/applications. This may include aggregating and/or de-identifying your personal data.
8. To provide marketing materials. To provide updates and offers, where customers or potential customers have chosen to receive these communications. We may also use personal data for marketing our own and our selected business partners' products and services by mail, email, SMS, phone and social media. Where required by law, we will ask for consent to conduct these types of marketing and provide an option to unsubscribe from further marketing communications. Please note that even if you opt-out of receiving marketing communications, you may still receive communications from us that are important or related to your interactions with us, or otherwise as required by law.
9. To enforce our terms, in connection with legal or regulatory obligations and to manage claims. We may process personal data to enforce our terms and to comply with our legal and regulatory requirements or dialogue with regulators/judicial proceedings/court orders and manage claims and litigation (as applicable) which may include disclosing personal data to relevant third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.
10. To reorganise or make changes to our business. In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a reorganisation, we may need to transfer personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer personal data to that re-organised entity or third party after the sale or reorganisation.

1. We may retain your Personal Data for a period of time consistent with the original purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorised use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements.
2. After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.

1. You have certain rights relating to your Personal Data, subject to the Protection of Personal Information Act (POPIA).
2. In general, you have rights to:
• 7.2.1 stop receiving marketing communications;
• 7.2.2 require us to update any inaccuracies in the personal data we hold;
• 7.2.3 withdraw your consent (where our processing activity is based on your consent);
• 7.2.4 require us to delete personal data;
• 7.2.5 object to our processing of your personal data (where our processing is based on our legitimate interests); and
• 7.2.6 ask us not to reach decisions that have legal or significant effects on you using automated processing or profiling.
3. If you are not satisfied with how we are processing your personal data you can also contact the Information Regulator of South Africa.

If you have any queries or complaints about our use of personal data, please contact us as follows: [email protected].

By using BSharp, you acknowledge that you have read, understood, and agreed to this Privacy Policy.